
FAQ

- 01
Our skincare products were developed by bikers for bikers. In concrete terms, this means formulas that withstand road conditions: our creams protect your skin from the sun, wind, and cold, our beard oils prevent dryness despite dust, and our styling products maintain your style even under a helmet. What's more, the fragrances are masculine and discreet, reminiscent of the smell of leather and the great outdoors—nothing too overpowering or sentimental. In short, Serial Biker® meets the specific needs of bikers that mainstream products often overlook.
- 02
Absolutely. Whether you have a full Viking beard, a three-day beard, a shaved head, or long hair, our care products adapt to your needs. We've selected natural and effective ingredients that are suitable for most skin types (including sensitive) and hair. For example, our beard oil deeply nourishes without leaving a greasy film, our shampoos cleanse without damaging the scalp, and our face creams moisturize without leaving a shine. There's something for everyone; just choose the product that's right for your needs.
- 03
Our Serial Biker™ skincare products are proudly designed in Quebec, Canada. We work with local laboratories to formulate and produce our oils, balms, and creams, ensuring a high level of quality and supporting the local economy. Each batch undergoes rigorous quality control before reaching you. As for our clothing, it is also printed and finished locally whenever possible. The Serial Biker™ adventure was born here, and we are committed to maintaining this connection with our riding home.
- 04
We accept most secure payment methods. Credit cards (Visa, MasterCard, American Express), PayPal, as well as Apple Pay and Google Pay for your mobile purchases. All transactions are encrypted and secure. We do not store your payment information, in accordance with our privacy policy. You can pay with peace of mind and ride with peace of mind.
- 05
Once your order is validated, it is generally prepared and shipped within 48 business hours. For Quebec and the rest of Canada, delivery takes on average 2 to 7 business days depending on the region. We offer free standard delivery from $X of purchase (amount to be defined), below this threshold reasonable fees apply (calculated before validation of the order). For express deliveries, a supplement is proposed .
- 06
Yes. Gifting Serial Biker™ means giving style and attitude. Our gift cards are valid throughout the store. Any amount, fast delivery by email. See gift cards .
- 07
If for any reason you are not satisfied with a product, don't panic. You can return the unopened and unused item within 30 days of receipt. Simply contact us with your order number and we'll direct you on how to proceed.
Once we receive the product and verify its condition, we will either exchange it or refund it, depending on your preference. Our full refund policy is available on the website (link in the footer). At Serial Biker®, we want you to be satisfied, period – we will always find a solution.
- 08
Great news! We're always excited to expand our network. To become an official Serial Biker™ reseller, head over to the Become a Retailer page (link in the menu or at the bottom of the page). There you'll find all the information on the benefits and a dedicated contact form. Fill it out with a few details about your store, and our sales team will get back to you shortly to discuss partnerships. You can also contact us directly at info@serialbiker.com . Join the Serial Biker® family and let's get the engines revving together!
